Shipping and Returns Policies

Shipping and Returns

Order Processing

Orders received Monday through Friday before 11:00 a.m. Eastern Time are generally prepared for shipment within 24 to 48 hours.

Estimated Shipping Schedule

Order placed Estimated shipment day
Sunday Tuesday
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Monday
Saturday Tuesday

Processing times may vary during holidays and periods of high order volume.

Delivery Times Outside Quebec

For orders placed before 11:00 a.m. Eastern Time:

  • Coffee orders: 5 to 7 business days

  • Machine and accessory orders: 7 to 10 business days

Café Liégeois Canada reserves the right to refuse shipment or require advance payment when a customer has an outstanding balance.

Reshipment Fees

Some deliveries require a signature. If no one is available to receive the order at the address provided, additional shipping fees may apply for each new delivery attempt.

The applicable fee will be communicated before the order is reshipped. To avoid additional charges, please ensure someone is available to sign for the package or provide an alternative delivery address.

Returns

Would You Like to Return Your Purchase?

Changed your mind? Contact us within 30 days of your purchase to request the return of a machine or accessory.

To qualify for a full refund, the product must be new, unused and in its original, unopened packaging.

Machines Used Within 30 Days of Purchase

Purchased a machine, tried it and decided it is not the right fit? You may request a return within 30 days of your purchase.

Once the machine has been inspected and approved by our team, a 10% deduction will be applied to the return value.

The remaining amount will be issued as store credit and may be used in our retail store or online toward another product that better suits your coffee needs.

In other words, you can try before you fully commit—just make sure the machine is returned clean, complete and properly packaged.

Returns Between 30 and 60 Days

We may consider the return of a machine between 30 and 60 days after purchase.

The machine must be inspected and approved by our team. A 30% restocking fee will apply.

Trade-In Value Between 60 and 365 Days

Between 60 and 365 days after purchase, we guarantee a trade-in value equal to 50% of the original purchase price, subject to inspection and approval by our team.

If you are ready for something bigger, better or simply different, we are here to help.

Exclusions

The return and trade-in policy does not apply to:

  • Accessories

  • Returned or open-box products

  • Commercial products

  • Special-order products

  • Customized products

  • Consumable goods, including coffee, water filters, cleaning products and descaling solutions

  • Glassware and pitchers

Return Process

Before returning your machine:

  • Remove all third-party accessories and replacement parts.

  • Make sure the machine is clean and complete.

  • Pack the machine carefully to prevent movement or damage during transit.

We cannot guarantee the return or replacement of third-party accessories if they are lost or damaged. Returning these items may also result in additional shipping charges.

Tampering with internal components or altering a visible serial number may void the warranty or result in service being refused.

Packing and Shipping Your Return

  • Use the prepaid shipping label provided by Café Liégeois Canada.

  • Drop off the package at a Canada Post or Purolator location, or bring it to our Café Liégeois Canada store.

  • Use the original shipping box whenever possible.

  • If the original box is unavailable, use a sturdy, unmarked brown box without pictures or stickers.

  • Protect the machine with sufficient packing material to prevent movement during transit.

You are responsible for ensuring that the product is packaged securely and delivered safely to us. Café Liégeois Canada is not responsible for damage caused by insufficient packaging.

Standard shipping fees may apply depending on the order or return.

Machine Problems and Warranty Service

Repairs are completed at no charge when:

  • The issue is covered by the applicable warranty; and

  • The reported problem is confirmed by our technical team.

During the warranty period, one round-trip shipment per year is included.

A $49.99 evaluation fee, plus round-trip shipping charges, will apply when:

  • The issue is not covered by the warranty;

  • The reported problem cannot be confirmed; or

  • The customer declines the cost of a repair that is not covered by the warranty.

Round-Trip Shipping Charges

  • Canada: $60

  • Continental United States: $80

  • Alaska and Hawaii: $150

If a problem is confirmed but is not covered by the warranty, no paid repair will be completed without your prior approval.

Please refer to the manufacturer’s manual for details about the applicable 12- or 24-month warranty.

Additional Information

Free Shipping

Free shipping is available on most orders over $99.

Some products and destinations are excluded. To confirm whether your address qualifies, add the products to your cart and enter your shipping information.

Taxes on Coffee and Tea

In Quebec, qualifying coffee and tea products are not subject to sales tax.

Questions?

Email: info@cafeliegeois.ca
Phone: 514-437-1162

Administrative Office

Café Liégeois Canada
5524 Saint-Patrick Street, Suite 140
Montréal, Quebec H4E 1A8
Canada

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